We at plc-mall.com always do our very best to satisfy our customers. Therefore, we offer a fair warranty for all parts we provide. In all cases we want to resolve the issue immediately and satisfactorily for the customer.
We courteously ask you to please read and understand our guidelines below in order to help us quickly and efficiently resolve any situations that demand this type of attention.
Standard Warranty Policy
Original parts are reliable. However, should a component be defective, plc-mall.com will offer a replacement as soon as possible. If no replacement is available, we will issue a fair refund upon receipt of the defective merchandise.
Standard Return Policy
A return for a refund must be done within 30 days from date shipped to customer.
A return for a replacement must be done within 12 months from date shipped to customer.
All parts should be returned to:
301 N. Cage Blvd
Pharr, TX 78577
In the automation industry the condition of components are directly relative to their value. In order to clearly designate to our customers the condition of each component, plc-mall.com adds an alphabetic tag at the end of the manufacturer part number. These endings and their associated conditions are described below:
MFS: The component is brand new, in the original manufacturer's packaging and has an intact/unbroken factory seal. This item usually has a current series/version and manufacture date.
FS: The component is new, in the original manufacture's packaging and has an intact/unbroken factory seal. This item was acquired through surplus.
NEW: The component is new and is, in most cases, in the original packaging where the original seal has been opened. If the component is not in the original packaging, it is packaged securely in a very clean neutral box or ESD bag.
USED: The component was tested thoroughly, cleaned by a trained plc-mall.com technician, and is in perfect functioning order. The part must pass through testing and inspection before being available for sale.
All parts sold by plc-mall.com are backed by a full one year warranty and a 30 day return policy. / See Terms and Conditions
This website is not sanctioned or approved by any manufacturer or tradename listed. plc-mall.com is not an authorized distributor, affiliate, or representative for the listed manufacturers unless explicitly stated otherwise. Designated trademarks, brand names and brands appearing herein are the property of their respective owners.